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Client's Charter

Client's Charter

UniMAP's Client Charter :-

1. 40% of graduates attain CGPA of 3.00.

2. 40% of lecturers with PhD or its equivalent.

3. Ratio of academic staff to undergraduates at 1:15.

4. Employee satisfaction index of 85% and above annually.

5. Student satisfaction index of 80% and above annually

6. Four Professional Engineers (PE) or its equivalent for every engineering programme

7. To respond to all complaints within seven (7) working days from the date of receipt of complaint.


Achievement of indicators in Client Charter (previous years)

For more information, please contact:

Centre for Corporate Development and Quality Management (PUSPEK)
En. Muhammad Hidham Haris
Assistant Registrar (ISO Unit)
Tel : +604 979 8645
E-mail : hidham@unimap.edu.my

Last Update: May 2018