Client Charter

Client Charter

UniMAP is committed to achieve its client charter :-

1. 40% of graduates attaining CGPA of 3.00 and above at every convocation.

2. 40% of lecturers with Ph.D or its equivalent.

3. Ratio of academic staff to undergraduates to be 1:15.

4. Employee satisfaction index of 85% and above annually.

5. Student satisfaction index of 80% and above annually

6. Four Professional Engineers (PE) or its equivalent for every engineering programs.

7. Respond to all complaints within seven (7) working days from the date of receipt.

# Yearly achievements will be reported in the annual MKSP on the year end, after the Internal Audit Process is completed around December or at the beginning of the next year.

Previous client charters and its achievement.


For more information, please contact:

Centre for Corporate Development and Quality Management (PUSPEK)
En. Muhammad Hidham Haris
Assistant Registrar (ISO Unit)
Tel : +604 979 8645
E-mail : hidham@unimap.edu.my

Last Update: May 2018

UniMAP is committed to achieve its client charter :-

1. 40% of graduates attaining CGPA of 3.00 and above at every convocation.

2. 40% of lecturers with Ph.D or its equivalent.

3. Ratio of academic staff to undergraduates to be 1:15.

4. Employee satisfaction index of 85% and above annually.

5. Student satisfaction index of 80% and above annually

6. Four Professional Engineers (PE) or its equivalent for every engineering programs.

7. Respond to all complaints within seven (7) working days from the date of receipt.

# Yearly achievements will be reported in the annual MKSP on the year end, after the Internal Audit Process is completed around December or at the beginning of the next year.

Previous client charters and its achievement.


For more information, please contact:

Centre for Corporate Development and Quality Management (PUSPEK)
En. Muhammad Hidham Haris
Assistant Registrar (ISO Unit)
Tel : +604 979 8645
E-mail : hidham@unimap.edu.my

Last Update: May 2018