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Client's Charter

Client's Charter

Quality Policy

Universiti Malaysia Perlis (UniMAP) is committed to managing high-quality academic programmes to produce individuals and human capital capable of meeting the needs and expectations of stakeholders.

UniMAP is determined to implement academic management in a professional, efficient, and effective manner by prioritising continuous improvement to ensure UniMAP remains competitive at the international level.


Quality Objective

UniMAP is committed to achieving the following:


Quality Objective 1

Graduates obtaining a CGPA of 3.00 and above in each convocation:
- 60% for Engineering Programmes
- 60% for Engineering Technology Programmes
- 90% for Technology Programmes
- 90% for Communication and Business Programmes
- 60% for Diploma in Engineering Programmes


Quality Objective 2

80% of lecturers possess a Doctor of Philosophy (Ph.D) qualification or an equivalent qualification.


Quality Objective 3

Ratio of academic staff to undergraduate students:
- 1:20 for Engineering Programmes
- 1:20 for Engineering Technology Programmes
- 1:15 for Technology Programmes
- 1:25 for Business Programmes
- 1:25 for Communication Programmes (Theory)
- 1:15 for Communication Programmes (Practical)


Quality Objective 4

Customer Satisfaction Level annually:
- Student Satisfaction: 80%
- Staff Satisfaction: 85%


Quality Objective 5

60% of academic staff actively involved as Principal Investigators in research projects.


# Achievements for the current year will be reported in the MKSP at the end of the year, after the SPK Internal Audit is conducted (around April or the beginning of the year for the following year).

Achievement of indicators in Client Charter (previous years)


For more information, please contact:

Centre for Strategy and Quality Management (SQM)
En. Muhammad Hidham Haris
Administrative Officer (Quality and Accreditation Section)
Tel : +604 941 4133
E-mail : kualiti.sqm@unimap.edu.my

Last Update: November 2024