Client Charter 2016

UniMAPTemp files is committed to achieve its client charter :-

1. 40% of graduates attaining CGPA of 3.00 and above at every convocation.

2. 40% of lecturers with Ph.D or its equivalent.

3. Ratio of academic staff to undergraduates to be 1:15.

4. Employee satisfaction index of 85% and above annually.

5. Student satisfaction index of 80% and above annually

6. Four Professional Engineers (PE) or its equivalent for every engineering programs.

7. Respond to all complaints within seven (7) working days from the date of receipt.


Client charter achievement

# Yearly achievements will be reported in the annual MKSP for the year 2016 after the Internal Audit Process is completed around December or at the beginning of 2017.