Client Charter


UniMAP is committed to achieve its client charter :-

1. 40% of graduates attaining CGPA of 3.00 and above at every convocation.

2. 40% of lecturers with Ph.D or its equivalent.

3. Ratio of academic staff to undergraduates to be 1:15.

4. Employee satisfaction index of 85% and above annually.

5. Student satisfaction index of 80% and above annually

6. Four Professional Engineers (PE) or its equivalent for every engineering programs.

7. Respond to all complaints within seven (7) working days from the date of receipt.


Client charter achievement

# Yearly achievements will be reported in the annual MKSP on the year end, after the Internal Audit Process is completed around December or at the beginning of the next year.


Client charter 2013

Client charter achievement 2013

Client charter 2014

Client charter achievement 2014

Client charter 2015

Client charter achievement 2015

Client charter 2016

Client charter achievement 2016

Client charter 2017

Client charter achievement 2017


For more information, please contact:

Centre for Corporate Development and Quality Management (PUSPEK)
En. Muhammad Hidham Haris
Assistant Registrar (ISO Unit)
Tel : +604 979 8645
E-mail : This email address is being protected from spambots. You need JavaScript enabled to view it.

Last Update: May 2018